Shipping policy

Last updated: April 21, 2026

Delivery Areas

We ship from our studio in Cyprus to all European Union (EU) member states and USA. If your country is not listed at checkout, please contact us at hello@mermaidheadband.com to see if we can arrange a custom delivery.

Shipping Costs & Methods

  1. Carrier: All international and local orders are dispatched via Cyprus Post.
  2. Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
  3. Calculation: Shipping costs are calculated based on the weight of your order and the destination. The final shipping price will be clearly displayed at checkout before you finalize your payment.

Delivery Timelines

  1. Processing Time: Orders are typically processed and dispatched within 1–3 business days.
  2. Delivery Guarantee: In accordance with EU law, if we fail to deliver your items within 30 days of the order confirmation (unless a longer period was expressly agreed upon), you have the right to cancel your order and receive a full refund.
  3. Customs and Import Delays: Please note that A.K. MermAid Accessories is not responsible for any shipping delays caused by customs clearance procedures in the destination country.
  4. Customs Processing: While we aim to process all orders promptly, the time required for customs inspections and administrative processing is entirely outside of our control.
  5. International Shipping: For orders shipped outside the European Union, the recipient is the importer of record and must comply with all local laws and regulations.
  6. Estimated Delivery (Post-Dispatch):
      • Cyprus: 1–3 business days.
      • EU Countries: 5–10 business days.
      • USA: 10–20 business days.

Transfer of Risk

The risk of loss or damage to the goods passes to you (the consumer) at the moment you, or a third party designated by you (other than the carrier), takes physical possession of the items. We remain responsible for the goods until they are safely in your hands.

Customs, Duties, and Taxes

  1. EU Orders: In accordance with Cyprus and EU law, all prices listed are currently inclusive of a surcharge equal to the prevailing VAT rate. No additional customs duties apply for shipments within the EU.
  2. USA Orders: As a token of our appreciation for your loyalty, A.K. MermAid Accessories will now cover all import duties and taxes on orders shipped to the United States. That means no hidden costs or unexpected fees at delivery – just a smooth, worry-free shopping experience!
  3. International Orders (UK, JAPAN, etc.): When ordering from outside the EU, you are considered the "Importer of Record." Your order may be subject to import duties, taxes, and customs clearance fees levied by the destination country.
  4. Responsibility: These additional charges are the sole responsibility of the customer. A.K. MermAid Accessories has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing an order.

Undeliverable Packages 

If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package from a local post office/access point, we reserve the right to charge for the cost of re-shipping. If you choose a refund instead, the original shipping cost will be deducted from your total.